Think Progress

Undeliverable: Your Message Did Not Reach Some or All of the Intended Recipients

Last night on the PBS Newshour, Gwen Ifill asked Homeland Secretary Michael Chertoff what were the major problems that caused the administration to react so poorly to Hurricane Katrina. Chertoff answered:

The second thing was a lack of awareness of what was going on, on the ground. Now I was a decision-maker. And I was constantly struggling to get an accurate picture of what the circumstances were in New Orleans. Part of that was a lack of communications equipment.

Newsweek reveals one reason why Chertoff was struggling to get proper information about the scope of Katrina’s devastation:

Congressional investigations of government responses to Hurricane Katrina have revealed that two of the nation’s key crisis managers, the secretaries of Defense and Homeland Security, do not use e-mail. … The House committee established to investigate Katrina was “informed that neither Secretary Chertoff nor Secretary Rumsfeld use e-mail,” reported Reps. Charlie Melancon and William Jefferson.

In an age of blackberries, instant messaging, and other forms of instant communication, it’s embarrassing that our senior political leaders are not taking advantage of these technological advancements to literally save people’s lives.

Chertoff testified yesterday that DHS is instituting changes to prevent another Katrina: “We are acquiring more satellite equipment and more communications equipment to be able to deploy to our state and local emergency operators so they can communicate with us.” What good does it do if people on the ground have the best communications equipment but the decision-maker isn’t getting their communications? Rumsfeld and Chertoff need to step into the 21st century and experience all the wonders of the internets.

UPDATE:
We’ve created a dramatic reenactment of what a FEMA official on the ground would have experienced when trying to email Secretary Chertoff during Hurricane Katrina:

email




Sort Comments By: Top Rated | Date

50 Responses to “Undeliverable: Your Message Did Not Reach Some or All of the Intended Recipients”

  1. Tony W Says:

    At least the wheel didn't fall off his rotary phone


  2. Wayne A. Schneider Says:

    And are we supposed to believe that among the many pieces of equipment he lacked was a damn TV???

    It was all over the news! Turn on The Weather Channel, CNN, even their good friends Fox News Channel were covering the hurricane 24/7. How could he not know what was going on on the ground unless he just didn't want to know?


  3. For Truth Says:

    Amazing.

    But I bet these guys don't use e-mail for other reasons, like no evidence of what they said, or didn't say. This allows less accountability.


  4. Hardy Haberman Says:

    Imagined quote by Mike Brown:

    "We would have notified Chertoff sooner but the pidgeons couldn't fly in the high wind, and beside the damn things peck the hell out of you when you try to tie the messages to their legs."


  5. dlet Says:

    They don't use the grey matter between their ears either so what good would e-mail do?


  6. WaltTheMan Says:

    Pigeons? Thats too hitech for this admin. The problem was that smoke signals were undeciperable in the gale force winds. Only afer the winds went away were they able to communicate, hence the 24 hour delay.


  7. Jack Says:

    they don't use emails because they're afraid of being spied on ... by themselves


  8. Tommy Says:

    U.S. Rejects U.N. Report on Gitmo
    YOU AMERICANS ARE THE ARSE HOLE OF THE WORLD


  9. Spudge_Boy Says:

    THERE WAS ONE PERSON WHO COULD HAVE CUT THROUHG ALL OF THE RED TAPE AND COULD HAVE MADE THE BEUACRACIES GONE AWAY, BUT AS WE KNOW, HE WAS ON VACATION AND COULDN'T BE BOTHERED.

    When the world was watching in horror as one of the largest hurricanes in recorded history, Katrina, ripped across the gulf states:

    null

    George Bush went and had Cake in Arizona with John McCain on August 29, 2005:

    null

    Then he went and played guitar with a country western star in San Diego on August 30, 2005. Don't forget cool custom presidential guitar.

    null

    Then George Bush did a fly-by, because he wouldn't want to be on the ground with the people looking up to him for leadership:

    null

    Then George Bush and Michael Brown got serious about hurricane Katrina on September 2, 2005, by posing in the helicopter hangar photo-op and saying "Brownie, you're doin' a heckuva job.":

    null

    Then he posed for a photo-op in Jackson Square on September the 16, with his shirt buttoned crooked:

    null

    On September 16, 2005 Bush promised the people who ere devastated by hurricane Katrina and he has not followed through.

    CNN
    September 16, 2005
    Bush: 'We will do what it takes'
    http://www.cnn.com/2005/POLITICS/09/15/bush.transcript/

    "To every person who has served and sacrificed in this emergency, I offer the gratitude of our country. And tonight I also offer this pledge of the American people: Throughout the area hit by the hurricane, we will do what it takes. We will stay as long as it takes to help citizens rebuild their communities and their lives. And all who question the future of the Crescent City need to know: There is no way to imagine America without New Orleans, and this great city will rise again."

    But, that hasn't happened has it.

    Yahoo!
    February 11, 2006
    Hurricane Victims Losing Hotel Rooms

    NEW ORLEANS - Twelve thousand families left homeless by hurricanes Katrina and Rita will lose their federally funded hotel privileges Monday, the Federal Emergency Management Agency announced Saturday.

    This will be the second wave of evacuees weaned off the federally-sponsored hotel stays within two weeks. Last week, the occupants of roughly 4,500 rooms lost FEMA funding for failing to register with the agency.

    And we also find out from Michael Brown that:

    Yahoo!
    February 11, 2006
    Brown: I Warned White House As Katrina Hit

    WASHINGTON - Former federal disaster chief Michael Brown, the face of the government's listless response to Hurricane Katrina, said Friday he told top Bush officials the day the storm howled ashore of massive flooding in New Orleans and warned "we were realizing our worst nightmare."

    More defiant than defensive, Brown told senators he dealt directly with White House officials the day of the Aug. 29 storm, including chief of staff Andrew Card and deputy chief of staff Joe Hagin.

    August 29th is when Bush was eating cake, not listening to Brownie.


  10. EasyRider Says:

    Anyone wanting to purchase the DVD of CNN broadcasts footage of Katrina, or for that matter 9/11 or anything else, about $50-$60 an hour TV broadcasts.

    Is there any one with a few thousands of dollars who want to purchase the broadcasts? I stayed all night and watched Katrina make land fall, where were the Bush administration officals. Eveyone said screw the gulf coast and went to bed?

    You want to see the real Bush on 9/11 buy the footage of all the TV broadcasts and review the entire broadcasts for the entire month of Sept. Then and only can you see what they did and did not do. You get to see the lie after lie that Ari spoke to make the image of Bush 9/11 avenger.


  11. Hardy Haberman Says:

    Last night, National Geographic Channel televised a scathing assessment of the Katrina Disaster including photos of Bush and what he was doing at the precise moments things were going to hell in New Orleans and the Gulf coast.

    Great journalism! And it showed how the media had it wrong as well. Catch it in the rebroadcastst this week.


  12. Spudge_Boy Says:

    EasyRider,

    True that. It didn't take any special communications equipment. All it took me was the FM radio in my car to know how bad it was or a TV equipped with rabbit ears. You didn't have to even have basic cable or CNN. My local stations had Katrina coverage all day for days on end.

    Another bullshit excuse.


  13. roundup Says:

    These guys ("Rummy", "Skeletor") know about NSA, DHS. ETC. and their communication-tracking/information-retenion abilities AND the vulnerabilities of email concerning sercurity AND the ghosts of emails being held on a server or in a computer somewhere. No, the fewer the records of communication, the better for these guys....especially when they are so incompetent and email records could be so damaging.


  14. Austin Talk Says:

    It was only after Andrew Card gave Bush a tape of television reports that Bush heard about the coming hurricane.

    Now we have it where in the Cheney shooting incident,
    there was a phone call from someone in Cheney's staff
    that called Andrew Card, Andrew then called Carl Rove,
    then after they talked a while, they told Bush right
    before he went to sleep for the night.

    A closer look at Andy Card and his "control of information" given to Bush that should be conducted. Card is withholding information from Bush -- maybe under directions from Bush -- maybe not.


  15. Andy Says:

    Bush doesn't use email either. Doesn't want a record.


  16. WaltTheMan Says:

    I remember the sequences very well. That's the reason I've come to the conclusion that W has advavced Alzheimers. That bulge in his pants is not his manliness, it's Depends.


  17. Spudge_Boy Says:

    Hardy Haberman,

    I'll check it out. As you can see, I am all over Bush for his response to Katrina. It is his fault. He could have been a hero. He could have told everybody cut that red tape and worry about it later, but he didn't. He did nothing. Well, you can't say he did nothing. He had cake with McCain while pushing Private Social Security Accounts and played guitar in San Diego while comparing the Iraq conflict to World War II.

    Bush could have been a hero, instead, once again, he was a zero.


  18. bobcat_grad Says:

    **CHIRP CHIRP***

    (that's the sound coming from the right side of the aisle now as everyone is trying to think really hard how to spin the fact that some of the top level people in the government are still in the technological dark age)


  19. Spudge_Boy Says:

    Andy,

    Condi has publicly stated that she doesn't use e-mail either.

    How many more of our top leaders don't use e-mail because they don't want a "paper" trail.


  20. mainsailset Says:

    In one of the areas of the country that has (because of the oil platforms and related business) such great reception of satellite phones I was also surprised that Brownie testified that he took into the field a std cellphone and that Chertoff couldn't reach him. Funny, I would have thought a sat phone was a no brainer after a hurricane.


  21. big papa Says:

    Obviously neither does Bushiva...

    ...use e-mail that is...

    ...according to Special Prosecutor Fitzgerald,

    he keeps "inadvertently" deleting the darn things...


  22. Leakin' Dick Cheney Says:

    Maybe someone could tell us where NPR got this story then:

    http://www.npr.org/templates/story/story.php?storyId=4849706

    Which includes this: In daily e-mails -- known as National Situation Updates -- sent to Chertoff...

    And perhaps Chertoff might consider his testimony to the House, and how he caused the incredulity of the likes of Melcanon.

    http://www.melancon.house.gov/news.asp?ARTICLE3337=4608

    But in the interests of being helpful, and having a bit of fun, let's suggest an email address for Rummy (and Chertoff if you insist):

    wheres_my_f*cking_armored_humvee@...
    stuff_happens@...


  23. bushllit Says:

    what show was that hardy (11)

    here was there line up last night (all i saw on it was an el nino special that will replay on 2/21)


  24. Michael Chertoff Says:

    Message received and understood American Public:

    I'll try and brush up on my semaphore for next time.



  25. Spudge_Boy Says:

    Yes, let's take a look at what happens when a right wing crony uses e-mail:

    Michael Brown Katrina e-mails:

    CNN
    November 4, 2005
    'Can I quit now?' FEMA chief wrote as Katrina raged

    Two days after Katrina hit, Marty Bahamonde, one of the only FEMA employees in New Orleans, wrote to Brown that "the situation is past critical" and listed problems including many people near death and food and water running out at the Superdome.

    Brown's entire response was: "Thanks for the update. Anything specific I need to do or tweak?"

    You can read all of the e-mails here: Michael Brown E-mails

    How about Michael Scanlon, Jack Abramoofs buddy calling the religious right "whackos" in his e-mails:

    You can read all about it here: Wikipedia Michael Scanlon

    Private communications revealed as a result of the Congressional enquiry into Scanlon and Abramoff's consulting business demonstrate a contemptuous attitude to both clients and supporters. Indian Clients were refered to as "troglodytes" and "monkeys", Christian Conservatives are considered gullible "wackos" who can be manipulated to vote on demand:

    "The wackos get their information through the Christian right, Christian radio, mail, the internet and telephone trees ... Simply put, we want to bring out the wackos to vote against something and make sure the rest of the public lets the whole thing slip past them."

    Here's that e-mail:

    null


  26. Spudge_Boy Says:

    Hmmmm.

    Here's that e-mail:

    null



  27. Dumb Fox Says:

    Lack of communications equipment?

    Another fvcking lie.


  28. Zookeeper Says:

    Doesn't use email? That's the lamest thing I've heard today, and you wouldn't believe the lame shit I hear every day. How about a phone? TV? Radio? Talking to friends? Talking to strangers? I could go on...


  29. bobcat_grad Says:

    This is all a lie by the media. They all use email. In fact, I was able to get their email address:

    GW: hotprez42@whitehouse.gov
    Cheney: triggerhappy@jimbeam.com
    Rummsfeld: army_you_got@pentagon.gov
    Condi: prettyshoes@statedepartment.gov
    Chertoff: notmyfault@biggestbureaucracyever.gov
    Mike Brown: iloveararabianhorses@fema.gov
    Abramoff: moneyforvotes@lobbyist.com
    DeLay: abramoffwho@house.gov
    McLellan: somebodypleasetakemyjobicannottakeitanymore@whitehouse.gov


  30. EasyRider Says:

    They are not the only ones not using or read emails. Consider Rice's testimony before Congress about 9/11 and not recieving and reading emails about OBL. Clark sent emails and Rice claimed not to know of them.

    Where is the Blackberry backup tapes of these disconnected officials? Some one knows what these liars are speaking to each other.


  31. Gregor Samsa Says:

    bobcat_grad,

    Lie by the media? Who exactly are you accusing of lying? Reps. Charlie Melancon and William Jefferson were told that "neither Secretary Chertoff nor Secretary Rumsfeld use e-mail".

    Of course everyone has an email address; the question is, do they actually use it?


  32. bushllit Says:

    #33 humor...anyways, something tells me that we, as taxpayers, are paying for them to have all the tools, regardless if they are anything more than a paperweight with Golden Tee


  33. Spudge_Boy Says:

    Gregor,

    bobcat jokey.


  34. bobcat_grad Says:

    Hey, Gregor Samsa, turn your sarcasm/humor filter off.

    You missed my joke. (read the email addresses in #31)


  35. Jane E. Schneider Says:

    Gregor, Bobcat_grad was showing joke email addresses.


  36. WaltTheMan Says:

    #37 - Jane,
    And I just sent all of them a two word Cheney quote.


  37. Gregor Samsa Says:

    something tells me that we, as taxpayers, are paying for them to have all the tools, regardless if they are anything more than a paperweight with Golden Tee
    Comment by bushllit — February 16, 2006 @ 1:52 pm

    You can be certain of that; all the equipment all government agencies use is payed with taxpayers' money.

    We are paying for their tools, and then some -like expensive golfing trips, budget pork, Iraq's ill-fated reconstruction projects, etc. Not to mention the miscelaneous "discovery" trips.


  38. Gregor Samsa Says:

    Hey, Gregor Samsa, turn your sarcasm/humor filter off.
    You missed my joke. (read the email addresses in #31)
    Comment by bobcat_grad — February 16, 2006 @ 1:53 pm

    ooops.... sorry about that.... that's what happens when I try to do too much at the same time...


  39. Jane E. Schneider Says:

    Walt, did your "two-word Cheney quote" go through to any of those addresses? That would be pretty funny!


  40. Tommy Says:

    all you Americans are a piece of SHIT


  41. Tommy Says:

    Goto Hell all of you Americans


  42. Vice President Richard Cheney Says:

    Does Chertoff use cell phones?

    Does he have an exec assistant or a secretary or both who can get in touch with him when he is needed?


  43. Jane E. Schneider Says:

    Tommy, #43, we Americans are already in the hell of George Bush's making.


  44. WaltTheMan Says:

    #41 - Jane, No they bounced.


  45. bill Says:

    We can joke. We can be deadly serious. We can be anything we chose to be so long as we begin to understand that this has government has to us all to go f... ourselves. We no longer have the right to criticise anything that the admin does and if get a little out of hand, we should to expect to be swuashed like a bug. This is the america that we live in today and it will ge worse.
    billjpa@aol.com


  46. Spudge_Boy Says:

    all you Americans are a piece of SHIT

    Comment by Tommy — February 16, 2006 @ 2:22 pm

    Goto Hell all of you Americans

    Comment by Tommy — February 16, 2006 @ 2:23 pm

    Tommy, do us a favor and post this at FreeRepublic or any other right wing site. You got the wrong side here buddy. We aren't Bush lovers.


  47. Paul in Mexico Says:


    Maybe, with all this lack of instant communications systems, Shirtoff should have taken a few moments and watched a little television.

    Perhaps then he would have seen what was going on.


  48. mr ho Says:

    there is a seperate network....
    and it aint http://www.



Jump to Top

About Think Progress | Contact Us | Terms of Use | Privacy Policy (off-site) | RSS | Donate
© 2005-2009 Center for American Progress Action Fund
View Most Popular

Advertisement

What We're About

Featured

image
Subscribe to the Progress Report



imageTopic Cloud


Visit Our Affiliated Sites

image image
Reports


Got a hot tip?
Have a hot news tip? We'd love to hear from you. Use the form below to send us the latest.

Name:
Email:
Tip:
(required)


imageArchives


imageBlog Roll