Operator at BP call center says “Were a diversion.”

To demonstrate that it’s responsibly taking care of the oil spill and listening to public complaints, BP has touted the fact that it has set up call centers to handle the response.

One of the operators at the BP Call Center in West Houston has revealed that she and the other 100 employees are just PR props.  BP isn’t actually doing anything with the thousands of calls it receives, as TP reports:

“We take all your information and then we have nothing to give them, nothing to give them,” said Janice.

Janice said calls about the oil disaster are non-stop and that operators are just warm bodies on the other end of the phone.

“We’re a diversion to stop them from really getting to the corporate office, to the big people,” said Janice. “¦ Because the operators believe the calls never get past them, some don’t even bother taking notes.

Watch it:

BP told KHOU in Houston that it has received “more than 200,000 phone messages from the Call Center in Houston,” but it couldn’t “say just what percentage of calls is returned.”

CAP Senior Fellow Tom Kenworthy and the Wonk Room’s Brad Johnson have written that “[f]ederal agencies, not BP, should handle spill response hotlines for volunteers, technology ideas, affected wildlife, and others. Full call records need to be logged with incident reports and technology ideas presented publicly on dynamic websites.” (HT: Raw Story)

Reposted from Think Progress.

3 Responses to Operator at BP call center says “Were a diversion.”

  1. David Smith says:

    To the employees of BP – You should be ashamed and embarrassed of yourself for working for this company. If you had any human decency, you would resign your positions and distance yourself from this vile and probably criminal enterprise.

    If this corportion was actually a person, It would be in custody awaiting criminal prosecution.

  2. Mossy says:

    I have a sick suspicion that the same thing often happens when calling Senators’ offices. For example, Senator Scott Brown of MA obviously didn’t listen to the hundreds upon hundreds of calls urging him to vote NO on the Murkowski Resolution.

    This brings up some painful questions: Do the Congressional aides really listen and record every conversation, and do they really share it with their Senators? Even more importantly, does the Senator consider these tallies when he votes?

  3. Brandon Keim says:

    Terrible, but with a dose of, “Well, duh.” Did anyone really think the calls mattered? Or that the technologies and ideas submitted as solutions to BP were being evaluated? Logistically, there was no way it was ever conceivable, not without thousands more workers.