A spokesperson for the airline told the local NBC affiliate that they won’t be refunding Meekins’ ticket:
“Our reservations are non-refundable, which means we don’t do refunds and we are not going to issue Mr. Meekins a refund. We offer our customers affordable travel insurance to cover a variety of unexpected circumstances that may arise and many of our customers choose to take advantage of this option.
“We receive many requests for refunds every day for similar situations. It wouldn’t be fair to bend policy for one and not all. We will not make customers who follow the rules pay for those who don’t. It’s just not fair.”
Watch the report:
Meekins said that now it’s not about getting his money back. “My primary goal is to have them change their policy of a blanket coverage of no refund,” he said.